About
From Folkestone Harbour to Folkestone Services
We are a fish and chip shop in a service station, not service station fish and chips.
Andy's story
Andy Burnett has over 30 years of experience in the fish and chip industry and is more recently known for his time down at Folkestone Harbour, where he built a reputation for doing things properly: fresh fish, good chips, and a welcome that kept people coming back.
In May 2026 we moved up the hill to Folkestone Services at Junction 11 of the M20 (the old Stop 24). Same standards, same care, just a lot more parking.
We are a fish and chip shop in a service station, not service station fish and chips.
Recognised by the trade
One of the UK's top fish and chip shops
In 2026 Burnetts was awarded the NFFF Quality Accreditation, which puts us among the top fish and chip shops in the country.
The National Federation of Fish Friers has been the trade body for fish and chip shops since 1913, and its Quality Accreditation is the standard the industry measures itself against. To earn it, an NFFF approved assessor looked at every part of the shop: the quality of the fish and chips we serve, how we cook them, hygiene and cleanliness, staff training, our equipment, and where our fish and potatoes come from.
The accreditation is checked and renewed every year, so it is not a plaque we won once and hung on the wall. It is the standard we hold ourselves to every day. When you see the Q on our door, it means you are being served expertly cooked fish and chips made with quality ingredients.
Why gluten free matters to us
Gluten free matters to us because it matters to our customers. Coeliac customers already travel to us because they can eat here with confidence, and we have gone further than most to make sure of that: a completely separate gluten free setup, from the fryer and the oil filtration right down to the scissors that open the bags.
See how we do itCommunity
We are proud to sponsor Harbour Toon Ladies FC and to be part of the Folkestone and Hythe community.
Folkestone Invicta Under 18 FC
Proud sponsors of Folkestone Invicta Under 18 FC
Follow Folkestone Invicta Under 18 FC →Kind words
Fantastically good fish and chips. Top quality fish, crisp batter, properly cooked chips. It makes me happy that the first place returning Brits or visitors get to after crossing the channel has such a great chippie.
Google Reviews, August 2026
Delicious fish and chips served quickly. Generous size portion. Friendly staff and very tasty homemade tartar sauce. Will return and highly recommend!
Google Reviews, August 2026
Genuinely can't fault it. Me and my son went for a chip supper on a Thursday. We're both vegetarian so it was great to see so many veggie and vegan options (including the chips being cooked separately). Best chip shop chips I've had in many years.
Google Reviews, August 2026
I had almost forgotten what proper Fish and Chips tasted like. Seriously folks, you need to try this. Well worth the drive to Folkestone Services on the M20 at J11.
Google Reviews, July 2026